[clue-tech] Web ticket software

[David L. Anselmi]

Angelo Bertolli wrote:
> I wanted to try setting up a ticketing system at work to help manage our 
> tasks.  Either different projects would have a task queue, or even 
> individual people can have a queue for things they need to finish.  
> Right now it's just an idea, but I was wondering if anyone knows of 
> software that does this.

rt is what the serious admins I know use for ticket tracking.  It's not 
a bug tracker, it's a ticket tracker, though they overlap a lot.

I haven't used it but until you get into customization it seems easy 
enough.  When I do set up a ticket tracker I'll use it, even for a 
really small project.

The quality of its email interface is frequently mentioned.

Dave